Privacy Statement

Effective Date: 10/13/2024

Customer Information
At EXTV Motoring, we deeply value the confidence you place in us and understand the importance of safeguarding and managing your personal information. This privacy policy aims to clarify what information we may gather, how we utilize this information, and the options you have regarding its use and retention.

Consumer Privacy Rights
As a consumer, you have the right to know the types of personal information that EXTV Motoring collects. You are also entitled to request access to the information we have gathered about you. You can make a request for disclosure of your personal information collected in the past 12 months by submitting a Verifiable Consumer Request. EXTV Motoring will take reasonable measures to fulfill this request in accordance with the law.

Collecting Information
EXTV Motoring collects customer information as necessary to provide our services, manage our operations, and fulfill commercial activities such as processing your orders, tracking deliveries and returns, sending newsletters, monitoring consumer preferences, and delivering promotional offers. When you purchase a product, subscribe to our newsletter, or utilize a service, we may ask for details like your name, address, phone number, email address, and credit card information. Additionally, our web server automatically collects information about your visit, including browser type, pages viewed, and time of visit, from the device you use to access EXTV Motoring.

Upon submitting a verifiable consumer request, we will provide you with specific personal information we have collected about you. You may also access, update, or delete any personal information you submit to our website by submitting a verifiable consumer request via the contact information provided at the end of this privacy statement. We will respond to your request within a reasonable timeframe, not exceeding 45 days.
EXTV Motoring also collects the personal details of your friends (such as their name, address, phone number, and email) to facilitate our Gift Certificate service.

By providing this information, you authorize us to send a one-time email to your friend containing the gift certificate. If you choose to send a gift certificate by mail, we will send your friend a one-time letter with the certificate. We only retain this information for the purpose of sending the email and tracking the success of our referral program. Your friend can contact us at info@extvmotoring.com to request the removal of their information from our database.

Tracking Technologies
EXTV Motoring, along with our marketing partners, affiliates, analytics providers, and online customer support, employs technologies such as cookies and session recording. These technologies help us analyze trends, manage the site, assess navigation data (like clicks and scrolls), enhance user experience, and gather demographic information about our users as a whole. We may receive reports from these companies based on their use of these technologies, both individually and in aggregate.
Cookies are utilized for our shopping cart, to remember user settings (like language preferences), and for authentication. Users can manage cookies at their individual browser level. If you decline cookies, you may still access our site, but your ability to use certain features or sections may be restricted. We, and third parties with whom we collaborate, use Local Shared Objects (LSOs) like HTML5 to gather and store information. Various browsers may provide their own tools for managing HTML5 LSOs.
We also use session recording technologies to capture your interactions with our website, including mouse clicks, page scrolling, and form entries. This data is utilized for analytics and to enhance user experience on our site. By using our website, you consent to this form of data collection.

Analytics / Log Files
Similar to most websites, we automatically gather certain information and store it in log files. This data includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring and exit pages, operating system, date and time stamps, and clickstream data. We may combine this automatically collected log information with other information we gather about you to enhance the services we provide, improve marketing, analytics, or site functionality.

Behavioral Targeting / Re-Targeting
We collaborate with a third party to display advertisements on our website or manage our advertising on external sites. Our third-party partner may utilize technologies like cookies to gather information about your activities on our site and other sites to deliver ads based on your browsing habits and interests. If you prefer not to have this information used for interest-based advertising, you can opt out by clicking here. However, please note that this will not prevent you from receiving ads; you will still see generic advertisements.

What Does EXTV Motoring Do With This Information?
The information you provide is utilized to process your orders or deliver requested services, such as our online newsletter. It may also be employed to confirm and track your order, inform you about new products, events, and special offers. We do not sell your personal information to any individual, entity, or third party. Unless you provide explicit consent, the personal information we collect will solely be used to manage services, including your account and authorized transactions. Your personal information will not be sold or shared with unauthorized individuals or entities.
You may receive occasional mailings from us regarding new products, services, and limited-time offers if you have provided your mailing address. You can opt out of these communications by contacting EXTV Motoring via phone, email, or by writing to us at our mailing address.
EXTV Motoring may contact you by phone about an order you placed or information or services you've requested. We may also reach out regarding upcoming events, sales, or new product launches that might interest you. If you prefer not to receive phone communications from us, please inform us by contacting us via phone, email, or writing to our mailing address. Please note that EXTV Motoring will not share, rent, or sell your phone number to any other company or organization.

In certain circumstances, EXTV Motoring may be required to disclose personal information in response to lawful requests from public authorities. We reserve the right to disclose your personally identifiable information as mandated by law and when we believe it is necessary to protect our rights or comply with legal processes.

If EXTV Motoring undergoes a merger, acquisition, or sale of all or part of its assets, you will be notified via email and/or a prominent notice on our website regarding any changes in ownership or the use of your personal information, as well as any choices you may have concerning your personal information.

Service Providers
We engage third parties for credit card processing, shipping orders, gathering consumer feedback, ensuring quality, and offering Live Chat support on our site. When you make a purchase or engage in Live Chat, we will share your personal information as necessary for these third parties to provide their services. These third parties are prohibited from using your personally identifiable information for any other purpose.

Email
At EXTV Motoring, we do not share your email address with other companies or organizations. However, we may use your email internally for business purposes, including confirming orders, answering inquiries, providing newsletters, and other customer-related services. You can opt out of receiving news and updates via email by contacting us through email, phone, or in writing. In such cases, you will still receive email correspondence regarding any current or outstanding orders.

EXTV Motoring may contain links to other websites not associated with us, including those of vendors and service providers. We are not responsible for the privacy practices or content of these external sites. We encourage you to be aware when you leave our site and to review the privacy policies of other sites, as they may differ from ours.

Data Retention
We will retain your information as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we cease using your information for service provision, please contact us at support@extvmotoring.com. We will keep your information as necessary to meet our legal obligations, resolve disputes, and enforce our agreements.

Our Security Practices
Transactions conducted through EXTV Motoring's website are secured via protected server connections, which include the transfer and receipt of your personal information. Our physical location is safeguarded against loss, theft, or misuse of information through appropriate security measures. Furthermore, when sensitive information is transmitted, EXTV Motoring employs SSL Encryption to secure your credit card details.

We follow generally accepted standards to protect the personal information submitted to us

Contact Information
EXTVMotoring.com
Customer Service Dept.
1821 Railroad St.
Corona CA 92801

Email: info@extvmotoring.com